FAQ

What happens after my trial expires?

Once your trial expires, your user account will become inactive. This means all your auto-refresh queries will stop executing and you will no longer be able to query data into Google Sheets. Your queries and reports will still be saved. To reactivate your account, simply upgrade to a paid plan.

Why do some queries take a long time to run?

There are a variety of reasons why queries take a while to run: the database is slow or too far from us, the query is complex, or the amount of data pulled from the database is large. If you are experiencing problems like this, visit our help page on how to load long queries or email us at support@castodia.com and we can help figure this out.

My query is correct but it still doesn't run. What's happening?

If you try running your query when limiting the query results to say 100 results and it works, but when you remove the query limit it doesn't, it's likely that you're running into Google Sheet row limits. Try again by reducing the expected number of rows returned. Google Sheets has a 5 million cell limit (combination of rows and columns).

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